The Choice Theory Manager: Combining the Control Theory of William Glasser with the Wisdom of W. Edwards Deming

This timeless publication combines the insights of Dr. Glasser with the astuteness of W. Edwards Deming to explain both what quality is and what lead-managers do to achieve it. Dr. Glasser emphasizes the need for lead-management as an alternative to boss-management and the important result of this–satisfied workers and quality work.