Corporate environments often are challenged with customer service obstacles, accounts receivable issues, and language translation complications. Therefore, I have used principles and practices of IEC to address these matters with ease.
 
In my position as Accounts Receivable/Credit Representative, I am fortunate to have learned to incorporate teachings of IEC as part of my daily activities to address corporate challenges. Facilitators of this organization taught me patience, self-reflection, and to remain focused on my corporate’s goals. I did this by realizing ‘the only behavior that I can control is my behavior.
 
Second, I look at my behavior as a means of addressing these stated challenges.
 
Third, I offer choices to customers that lead to effective communication and improved client relationships.
 
My personal efforts of stepping back and assessing situations from clients’ perspective, yielded enhanced relationships, improved communications, and enabled me to see solutions to obstacles from corporate and customers’ perspectives. Furthermore, using IEC’s principles enable me to tackle problems head on, with a clear and level head.
 
Finally, these principles enable me to take what I already know and blend teachings of IEC to strengthen and improve my ability to handle these difficult tasks. I feel comfortable knowing that I can put difficult situations on the table, sort through them, and determine best practices for problem-solving.
 
IEC’s training has made me a better person, in the long run: knowing I can respond to any situation with a positive and productive attitude, and solve any problem with confidence, knowing that I can use IEC’s principals and the personal mentoring of Dr. Les and RoxAnne Triché.”